TimesAV (hereinafter referred to as "the Company") provides services in accordance with these Terms & Conditions and the relevant laws relating to personal data (privacy). This document is designed to protect the rights and interests of both parties and to ensure that users can use our website and services with confidence.

1. Website Terms & Conditions

Revisions
The Company reserves the right to update or amend these Terms at any time, effective immediately upon announcement on the website. Users are responsible for reviewing the latest version regularly.

Supplementary Terms
Certain services or partnerships may include additional terms. Users will be notified in advance and must agree to such conditions before use.

Acceptance of Terms
By using this website or any of the Company’s services, you agree to be bound by these Terms. If you do not agree, you should refrain from using our services.

User Responsibilities
Users must comply with applicable laws and must not engage in any illegal or infringing activities. The Company reserves the right to terminate services and seek legal remedies in the event of violations.

Intellectual Property
All content on this website (including text, images, audio, video, etc.) is protected by copyright. Unauthorized reproduction, distribution, or commercial use is prohibited.

Disclaimer
The Company is not liable for any loss resulting from the use of the website or services, nor does it guarantee the completeness or accuracy of information. All risks are borne by the user.

Termination
The Company may suspend or terminate user access at any time without prior notice. Upon termination, the user must cease all use of the services immediately.

Enquiries
For questions regarding these Terms or our services, please contact the Company by email.

2. Privacy Policy

Commitment to Data Protection
The Company strictly complies with the Hong Kong Personal Data (Privacy) Ordinance and adopts the highest standards to safeguard data security.

Data Usage
Personal data collected may be used for administrative purposes, statistical research, promotional activities, and other lawful uses. Unless required by law or with user consent, data will not be disclosed to third parties. Statistical analysis will be presented in aggregated form without revealing individual identities.

Access & Correction Rights
In accordance with the law, you may request access to and correction of your personal data. A reasonable administrative fee may be applied.

Policy Updates
This policy will be updated periodically. In case of discrepancies, the English version shall prevail.

Enquiries & Suggestions
For questions regarding this Privacy Policy, please contact the Company by email.

3. Payment Terms

• A deposit of 30–40% of the total amount is required upon contract signing to secure services.
• The balance must be settled within 25 working days after the event or project completion.
• Unless otherwise stated, overdue payments will incur daily interest at 0.05% of the outstanding amount.

4. Scope of Services & Responsibilities

• The Company shall provide design, production, setup, and related services in accordance with industry standards.
• The client must provide all required information on time. The Company shall not be liable for delays caused by late or insufficient client input.
• Losses arising from venue conditions, third parties, weather, or other uncontrollable factors are borne by the client, though the Company will provide reasonable assistance.

5. Equipment & Venue Responsibilities

• The event venue must meet the Company’s requirements (e.g. safety load, power supply).
• If equipment is damaged due to negligence by the client or related personnel, the client shall bear repair or replacement costs.
• The Company may propose safety improvements, and the client must cooperate accordingly.

6. Confidentiality

Both parties must keep the contract details, business, and technical documents strictly confidential.
Disclosure to third parties without prior written consent is prohibited, unless required by law.

7. Intellectual Property

Copyright of all production outcomes belongs to the Company.
The client is granted usage rights only.
Any transfer, publication, or public disclosure requires prior written consent from the Company.

8. Force Majeure

Force majeure includes natural disasters, war, pandemics, strikes, fires, and other unforeseeable events.

• Both parties must provide written notice and proof of such events.
• Rescheduling can be negotiated within two months after the event.
• If no agreement is reached, the contract may be terminated, and the client bears costs already incurred.
• Neither party shall be held liable for breach caused by force majeure.

9. Adverse Weather Arrangements

• If the Hong Kong Observatory issues Typhoon Signal No. 8 or above, Black Rainstorm, or Super Typhoon Signal on the event day, the event will be postponed or suspended.
• Once warnings are lifted, the event will resume as soon as possible (allowing 3–4 hours for transportation and preparation).
• Any additional transportation costs incurred shall be borne by the client upon receipt submission.

10. Rescheduling & Cancellation Policy

Rescheduling

• Due to bad weather or major public safety incidents: rescheduling within two months is free of charge.
• Other circumstances:
  • Notice 5+ working days in advance: free of charge.
  • Notice within 5 working days but more than 24 hours: up to 50% charge.
  • Notice within 24 hours: up to 100% charge.
  • For custom props/exhibits/printed materials: 100% charge once completed.

Cancellation

• For non-weather reasons:
  • Notice 7+ working days in advance: free of charge.
  • Notice within 7 working days: 50% charge.
  • Custom props/exhibits/printed materials: 100% charge once completed.

Final interpretation and decision rights rest with the Company.

11. Dispute Resolution

This contract is governed by the laws of the Hong Kong Special Administrative Region.
In the event of disputes, both parties shall first attempt amicable negotiation. Failing resolution, the matter shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration.

12. Safety & Compliance

All equipment and services provided by the Company comply with relevant Hong Kong laws and safety standards.
Clients must also cooperate to maintain venue safety and adhere to relevant regulations.

13. Contract Termination

In case of serious breach by either party, if the breach is not remedied within 30 days of written notice, the compliant party may terminate the contract.
Obligations incurred prior to termination remain enforceable.

Summary

This document sets forth the official Terms of Use, Payment & Cancellation Policies, and Privacy Protection Guidelines of TimesAV.
Please read and understand the contents carefully before using our services.  

Thank you for choosing TimesAV. We are committed to providing you with professional, safe, and high-quality services.